Refund Policy
The refund accruing to the Primerose Customer shall be processed within 15-20 working days from the date of the cancellation request and subject to receipt of the refunds from the service provider or Airline. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.

Primerose acts only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to third party service providers.

Please note convenience fee charged at the time of booking will not be refundable.

What are the cancellation/amendment charges?
Cancellation and/or amendment of airline tickets are at all times subject to fees/charges/levies/payments as may be levied or may be payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account. Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

You can cancel domestic flight bookings online  by mailing to our customer care email id info@primerosetravel.com  for cancellation, Primerose will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact Primerose Customer Care at 91-11-22233114 . While for international flight bookings a standard fee of Rs 500 per person would be charged, over and above the airline's own cancellation charge.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Primerose assumes no liability whatsoever in this regard.
Note: Unless expressly stated otherwise, it is mandatory to contact Primerose for refunds and the airline will route the refund for your tickets booked through Primerose.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft or bank deposit.
In case you avail the website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and Primerose would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.